Definitions and Key Terms

1. Company: when this policy mentions “Company,” “we,” “us,” or “our.” it refers to OPEOPLE LISTEN TECHNOLOGIES
   PRIVATE LIMITED, 64D, Acharya Prafulla Chandra Road, Kolkata-700009 that is responsible for your information under this
   Return & Refund Policy.
2.  Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your
   consumers or service users.
3. Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use
   the services.
4. Service: refers to the service provided by OpIMart as described in the relative terms (if available) and on this platform.
5. Website: OpIMart’s site, which can be accessed via this URL: https://oplmart.com.
6. You: a person or entity that is registered with OplMart to use the Services.

Overview :

Thanks for shopping at OplMart. We appreciate the fact that you like to buy the stuff that our vendors  display for sell on https://oplmart.com. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at OplMart. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at OpIMart, you agree to the terms
set forth below along with OpIMart’s Privacy Policy.

1. If there’s something wrong with the product you bought, or if you are not happy with it, you have  to issue a refund and return your
   item. 
2. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
3. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
4. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
5. Additional non-returnable items:
   1. Gift cards
   2. Downloadable software products
   3. Some health and personal care items
6. To complete your return, we require a receipt or proof of purchase.
7. Please do not send your purchase back to the manufacturer.
8. There are certain situations where only partial refunds are granted:
   1. Book with obvious signs of use
   2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
   3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
   4. Any item that is returned more than 30 days after deliver

Refunds:

We at OpMart commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products. Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request. We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that OpIMart is not liable for damages that are caused to the items during transit or transportation. We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@oplmart.com.

Sale items:

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@oplmart.com .

Gifts

1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
3. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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